Technician Field Assistant
Better prepared.Better informed.Better service.
Turn service data into action, on every call.
TFA gives every field technician a complete briefing before the service call and support that stays with them on site: likely causes, recommended parts, available carstock, and relevant documentation, assembled from service history and operational data.
From reactive dispatch to first-visit readiness.
- Likely causes
- Parts and carstock
- Matched documentation
- Live device data
Monitor to Manage
Give every technician the benefit of senior-level service intelligence, grounded in real service history.
TFA is the first customer-facing product within MPS Monitor and Nexera's shared Monitor to Manage strategy. It builds on Nexera's long-standing use of data from across the dealer community to solve what no single dealer can see alone, and brings that intelligence into real time before and during every service call.
The problem
The answer is already in your data. It just is not where the technician is.
Dealers already generate the information that could make every service call more effective, but it is scattered across systems, service records, device data, documentation, and technician notes.
Scattered across systems
Callbacks increase
Hold-for-parts returns
The workforce is changing as well, making precise, data-grounded guidance more important than ever.
How it works
Context assembled before dispatch, and still there during the call.
TFA brings relevant service context together before dispatch and remains available while the technician diagnoses the call. Through supported integrations, it can automatically load the assigned technician, call notes, machine details, service history, and other available context when the call opens.
01
Likely causes, grounded in what actually worked
02
Recommended parts, checked against carstock
03
Documentation matched to the machine
04
Live device data beside the service history
Available at launch
At launch, TFA will be available through a web application for service managers, help desk teams, and technicians, plus a native mobile application for on-site field use.
- Web application
- Native mobile application
What it changes
Four shifts your service operation can measure.
Improve first-visit readiness
Give technicians a more complete picture before arrival and continued support during diagnosis, improving the opportunity to complete the call correctly the first time.
Put carstock insight to work
Compare recommended parts with available carstock before departure and reduce avoidable hold-for-parts returns.
Extend service intelligence
Help newer and out-of-territory technicians work with consistent, senior-level service intelligence before and during the call.
Reduce manual preparation
Automatically load available call context through supported integrations so the technician can focus on diagnosis rather than reconstructing the service history.
The data advantage
What no single dealer can see alone.
TFA combines each dealer's authorized service history with Nexera's proprietary, privacy-protected cross-dealer service intelligence. A single dealer may have limited history for a particular failure on a particular model; the broader network can reveal patterns across a much larger set of real service events. This helps surface the nuanced, real-world resolution that may not appear in standard documentation.
Privacy-protected by design
Cross-dealer intelligence is proprietary and privacy-protected. Each dealer's authorized service history stays theirs.
One dealer's history
A handful of matching events for this failure on this model.
The dealer network
Patterns drawn from a far larger set of real service events.
Grounded, not generic
Built on your service reality, not a generic model.
TFA is grounded in authorized service history, supported operational data, and relevant documentation. Through supported integrations, it can bring together dispatch details, call history, carstock context, and live device information without asking the technician to reconstruct the call. It is designed for the multi-manufacturer environments dealers support every day.
What it draws on
- Authorized service history
- Supported operational data
- Relevant documentation
- Dispatch and call details
- Carstock context
- Multi-manufacturer coverage
Proof
In active pilot now.
TFA is currently in active pilot with dealers across the network, with service call history being enriched at scale.
See what your technicians could know before and during every call.
TFA is entering pilot now. Request early access and we will follow up with what onboarding looks like for your dealership.
Prefer to talk now? Or find us at BTA Ignite Kansas City, Sept. 1-3.